General Terms and Conditions

These Terms and Conditions were last updated on July 18, 2025.

1. Introduction

These Terms and Conditions (the Terms) apply to the website operated by Nest Hospitality S.R.L. (we, us, or our), including all transactions related to our products and services, such as training programs, registrations, and related offerings through HEAT. You may also be subject to additional contracts (e.g., enrollment agreements or service- specific terms) that govern your relationship with us or specific products/services. In case of any conflict between these Terms and such additional contracts, the provisions of the additional contracts shall prevail.

We comply with applicable EU regulations, including the Digital Services Act (DSA) and the General Data Protection Regulation (GDPR). If you are a consumer (as defined under Romanian and EU law), these Terms do not affect your statutory rights.

2. Binding Agreement

By accessing, registering with, or using this website (the Website), you agree to be bound by these Terms. Mere use of the Website implies your knowledge and acceptance of these Terms. In certain cases (e.g., account creation or purchases), we may require your explicit consent, such as by checking a box or clicking “Accept.”

If you do not agree to these Terms, please do not access or use the Website.

3. Electronic Communications

By using the Website or communicating with us electronically (e.g., via email or forms), you consent to receiving communications from us in electronic form. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing, in compliance with EU electronic signature and communications laws.

You may withdraw consent to electronic communications at any time by contacting us, but this may limit your ability to use certain services.

4. Intellectual Property

We or our licensors (where applicable) own and control all copyrights, trademarks, patents, and other intellectual property rights in the Website and its content, including but not limited to text, images, videos, trainer profiles, course materials, and data (collectively, Content).

5. Rights Reserved

Unless expressly stated otherwise in specific Content, no license or other right is granted to you under any intellectual property rights. You may not copy, reproduce, modify, distribute, display, perform, transmit, sell, or commercialize any Content without our prior written permission, except as permitted by mandatory law.

You may view and print Content for personal, non-commercial use, provided you do not remove any proprietary notices.

Third-Party Content and Links

The Website may contain hyperlinks or references to third-party websites, products, or services. We do not monitor, endorse, or control such third-party content. Any opinions, materials, or offerings on those sites are solely those of the third parties and not ours.

You access third-party sites at your own risk. We are not responsible for their privacy practices, content, or any loss/damage arising from your use of or disclosure of information to them. Third-party terms apply to their offerings.

6. Responsible Use

You agree to use the Website only for lawful purposes, as permitted by these Terms, any additional agreements, and applicable laws (including Romanian and EU regulations).

Prohibited activities include:

• Publishing or distributing malicious software or harmful
• Conducting automated data collection (e.g., scraping) without
• Using the Website for unsolicited marketing or
• Interfering with the Website’s performance, security, or We reserve the right to monitor usage and take action against violations.

7. User-Submitted Ideas and Content

If you choose to submit ideas, inventions, creative works, or other content to us (such as recipes, suggestions, or feedback), please note that such submissions are made voluntarily and without any obligation of confidentiality, unless a prior written agreement (such as a non-disclosure or intellectual property agreement) has been explicitly signed with us.

In the absence of such an agreement, you agree that your submission grants us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate, and distribute the content in any media, now or in the future.

Under the DSA, if we host user-generated content, we will provide mechanisms to report illegal content and notify users of moderation decisions.

8. Termination of Access

We may, at our discretion, modify, suspend, or terminate access to the Website or any service (temporarily or permanently) without notice or liability. You will not be entitled to compensation for lost features or content.

You must not attempt to circumvent any access restrictions.

9. Warranties and Liability

The Website and Content are provided “as is” and “as available,” without warranties of any kind, express or implied, including as to accuracy, completeness, availability, or fitness for purpose. We do not warrant uninterrupted, error-free, or secure access.

Nothing on the Website constitutes legal, financial, medical, or professional advice; consult qualified experts as needed.

To the maximum extent permitted by law (including Romanian Civil Code and EU consumer directives), we exclude liability for indirect, consequential, or special damages (e.g., loss of profits, data, or goodwill) arising from your use of the Website.

Our total liability for any claim is limited to the amount you paid us for the relevant product/service (or €100 if no payment was made).

This does not exclude or limit liability for gross negligence, willful misconduct, death/personal injury, or matters where exclusion is unlawful.

If you are a consumer, you have additional rights under Romanian Consumer Protection Law (Ordinance 21/1992) and EU Directive 2011/83/EU, including a 14-day withdrawal right for distance contracts.

10. Privacy and Data Protection

To use certain features, you may need to provide personal information. You agree to provide accurate, current data.

We process data in accordance with our Privacy Statement and Cookie Policy, which comply with GDPR. For details on data collection, use, rights (e.g., access, erasure), and complaints, refer to those policies.

If you believe your data has been mishandled, contact us or the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP).

11. Compliance with Laws and Export Restrictions

You may not access the Website from jurisdictions where its Content or our services are illegal. Use must comply with Romanian export laws and EU sanctions. We may block access from restricted territories.

12. Assignment

You may not assign or transfer your rights/obligations under these Terms without our written consent. We may assign ours without restriction, subject to applicable law.

13. Breaches

If you breach these Terms, we may take appropriate action, including suspending access, notifying authorities, or pursuing legal remedies, without prejudice to other rights.

Under the DSA, we will provide reasons for significant decisions (e.g., content removal) and allow appeals.

14. Indemnification

You agree to indemnify and hold us harmless from claims, losses, damages, and expenses (including legal fees) arising from your violation of these Terms, applicable laws, or third-party rights (e.g., IP infringement).

15. Waiver

Our failure to enforce any provision does not constitute a waiver of that or any other provision.

16. Language

These Terms are in English, which is the governing language for interpretation, notices, and correspondence.

17. Entire Agreement

These Terms, along with our Privacy Statement, Cookie Policy, and any additional contracts, form the entire agreement between you and us regarding the Website.

18. Updates to Terms

We may update these Terms periodically. Significant changes (as defined under DSA) will be notified via email or prominent Website notice at least 15 days in advance, where required. The revision date is at the top. Continued use after posting constitutes acceptance.

It is your responsibility to check for updates.

19. Governing Law and Jurisdiction

These Terms are governed by Romanian law. Disputes shall be subject to the courts of Romania, without prejudice to your rights as a consumer to sue in your domicile under EU Regulation (EU) No 1215/2012 (Brussels I).

If any provision is invalid or unenforceable, it will be modified or severed to the extent necessary, without affecting the rest.

20. Contact Information

The Website is owned and operated by Nest Hospitality S.R.L.

For questions about these Terms, contact us via our contact page or at contact@heat-hospitality.com.

21. Additional Provisions for Consumers If you are a consumer:
    • For online purchases, you have a 14-day cooling-off period to withdraw without reason (EU Directive 2011/83/EU). Refunds will be processed
    • We comply with e-invoicing requirements under Romanian Law 296/2023.
    • Complaints can be filed with us or via the EU Online Dispute Resolution platform (ec.europa.eu/odr).

22. Force Majeure

Neither party is liable for delays or failures due to events beyond reasonable control (e.g., natural disasters, pandemics, cyber-attacks), except for payment obligations.

23. Anti-Bribery and Accessibility

We comply with anti-corruption laws (e.g., Romanian Law 78/2018). The Website aims to meet EU Web Accessibility Directive standards; report issues via contact.